Shipping policy
*** IF YOU OPT OUT OF ROUTE PACKAGE INSURANCE, WE ARE NOT RESPONSIBLE FOR ANY LOST, UNDELIVERABLE OR STOLEN PACKAGES. YOU WILL NOT RECEIVE A REFUND. ***
Please note, shipping times are not guaranteed due to the holidays & upcoming maternity leave closure. If we need to close early & your item is not able to be shipped out within 4 business days, we will contact you.
All orders will be processed through Canada Post. Buyers will receive tracking updates for their orders via their email address provided at checkout. Canada Post will continue to update as they process each request. Carrier updates can vary depending on Country or region as Canada Post integrates with multiple shipping partners across 192 Countries.
All orders take a minimum of 24 - 48 hours to process for shipping. You will receive notification when your items have shipped (includes tracking).
The following shipping options are available in 3 separate zones: Canada, USA, and International. Please read the shipping information pertaining to your Country of origin carefully.
Note – Flox Hair will also receive updates on all products shipped as well as notification from Canada Post of all delivered and received items.
*Shipping prices are subject to change and may fluctuate in occurrence with Canada Post pricing*
CANADA
All Canadian Residents will have the following shipping options:
1. Standard (Uninsured) 7-14 Business Days.
2. FREE Local In-store Pickup (currently unavailable)
*** PLEASE NOTE ***
Shipping times are not guaranteed. Prices may increase due to seasonal & industry changes.
**see below how to insure your package**
Uninsured – Your package will not be insured through Canada Post. In the unlikely event that a package is lost during shipping, Flox Hair will not be held accountable. Flox Hair is committed to working with Canada Post in order to help find and track any lost parcels through the shipping process. Any lost packages will not be refunded. You must add Route Package Protection (auto selected at checkout) for your package to be covered.
USA
All United States Residents will have the following shipping options:
1. Expedited Parcel (Uninsured) 7-14 Business Days.
Uninsured – Your package will not be insured through Canada Post. In the unlikely event that a package is lost during shipping, Flox Hair will not be held accountable. Flox Hair is committed to working with Canada post in order to find and track any lost parcels through the shipping process. Any lost packages will not be refunded. You must add Route Package Protection (auto selected at checkout) for your package to be covered.
INTERNATIONAL
Sorry, we don't not currently ship to Italy.
1. Expedited Parcel (Uninsured) 7-14+ (varies per country & not guarenteed times) Business Days.
PACKAGE INSURANCE
To add full package protection and receive a full refund if your package is lost, you must select Route Protection at checkout. This is a paid service and fulfilled through Route. If you do not select Route Insurance at checkout, Flox Hair is not responsible for reimbursement if your package is lost or stolen.
In the event your package is deemed lost in transit, customers that purchase Route will have to contact Route support & file a claim. Flox Hair has no connection or tracking ability once a package is lost so all communication must be directly through Route. To learn more, please visit https://route.com/
IMPORTANT SHIPPINGS FAQs
Customs Fees - All international orders including to the USA may incur customs and duties fees which are the responsibility of the customer. FloxHair is not responsible for any customs fees you may incur during the shipping process.
Customs Delay – Please note that delays in the shipping process and estimated shipping date may occur due to your Country Border Customs process. Border delays of any kind are out of our control.
Customs Restrictions – Please note that in the unlikely event that your final destination borders do not allow for real Human Hair pieces to enter, Flox Hair will not be held responsible for the product being held or destroyed by the Customs agency. Please be sure to read your country policies prior to ordering real human hair.
Canadian Tax – All Canadian orders will be charged tax at a rate of the regulated provincial rate on all products. All other international orders will not incur Canadian tax on the product.
Estimated Tax During Purchasing - It is important to note that International orders will see an estimated tax amount on their product which will NOT be included in the final price. Your price will update once your shipping details are completed showing you are ordering from outside of Canada.
*Thank you for taking the time to read our shipping policies. Should you have any further questions regarding shipping, please reach out to us via Info@floxhair.com *
