The hair is beautiful and soft. Customer service was excellent with questions before I purchased this piece. It’s so nice to be able to throw this wig on and go in seconds. I wear them to work everyday. The only reason I took off one star is because the edge of the wig in the front is rubbing my forehead and causing lines/ discomfort. I have owned multiple Flox pieces and this has never happened. Not sure if the cap changed somehow.