USA TARIFF POLICY

IF YOU ARE A U.S CUSTOMER, PLEASE READ BELOW BEFORE PURCHASING.

Flox Hair - USA Customer Tariff Policy

Effective Date: APRIL 2, 2025

At Flox Hair, we value our customers in the United States and strive to provide a seamless shopping experience. As a Canadian business, we want to ensure transparency regarding tariffs, duties, and other potential fees associated with international shipping.

Tariffs, Duties, and Taxes

  1. Import Duties & Taxes:

    • Orders shipped from Canada to the USA may be subject to import duties, taxes, and brokerage fees. These charges are determined by U.S. Customs and Border Protection and vary depending on the product category and order value.

    • Flox Hair is not responsible for any customs duties or import taxes imposed by U.S. authorities.

  2. Responsibility for Charges:

    • The recipient (customer) is responsible for any additional charges incurred at customs. These charges are not included in the product price or shipping costs at checkout.

    • We recommend customers check with their local customs office for details on potential fees before placing an order.

Shipping & Customs Clearance

  1. Customs Processing Time:

    • Customs inspections may cause delays in delivery. Flox Hair is not liable for any delays due to customs clearance.

    • Estimated shipping times do not include possible customs processing delays.

  2. Required Information:

    • Customers must provide accurate shipping information to ensure a smooth customs clearance process.

    • Incomplete or incorrect addresses may lead to shipment delays or return-to-sender scenarios, and additional shipping fees may apply.

Returns & Refunds

  1. Non-Refundable Duties & Taxes:

    • If a customer refuses to pay customs fees and the package is returned to Flox Hair, a refund will be issued minus the return shipping costs and any applicable restocking fees. If Flox Hair incurs ANY fees due to refusal of package acceptance by the customer, those fees will be deducted from your refund.

    • Duties and taxes paid to customs authorities are non-refundable by Flox Hair. Customers must contact their local customs office for potential reimbursement.

Policy Updates

Flox Hair reserves the right to update this Tariff Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

For further inquiries, please contact our customer support team at info@floxhair.com

By placing an order with Flox Hair, USA customers acknowledge and accept the terms outlined in this Tariff Policy.